Refund Policy

RETURNS

Not satisfied with your order? Then you can return your order within 14 days after receiving your order (at your own expense). When we receive your return shipment, the entire purchase amount will be refunded to your bank account within 14 working days.

*custom items cannot be returned.

I WANT TO RETURN:

1) Send an email with your return request to info@toteandtee.com Please include your order number in the email.
2) Once your return is approved, you will receive our returns address by email.
3) As soon as we have received your return, you will be notified and the purchase amount will be refunded within 14 working days.

RETURN CONDITIONS

If we receive an item back that does not meet the return conditions below, we unfortunately cannot accept it for return.

  • The costs of the return shipment are for the customer.
  • The order must be returned in the original packaging.
  • The item must be complete and in original condition.
  • The item must not be worn, washed or damaged.
  • Be careful with make-up: an item with make-up stains will not be returned.
  • Orders that fall outside the 14-day return period will not be returned.
  • Custom items cannot be returned


EXCHANGE

Would you prefer a different size? Then you can return your order to the above address within 14 days of receipt. When we have received your return shipment, the item (if in stock) will be exchanged within 10 working days. If the item is not in stock within 10 working days, we will unfortunately be forced to credit the amount. You will of course be kept informed of this.